I have the misfortune to live in the same building as a flat let by Western Lettings.

Since the beginning of the current tenants residence I have had occasion to contact WL with a number of concerns. For the most part the issues raised were resolved to a fairly acceptable degree. However one recurring issue i.e.regular noisy, disruptive all night parties held by the tenants has never been dealt with satisfactorily or effectively enough to prevent them happening time and time again.
The most that has been done on these occasions is to politely request that the tenants refrain from causing neighbours upset or disturbance.
Each time I have raised the issue I have been told to refer my concerns/complaint to the appropriate authority viz. Police and/or Council. I have done so and been told to go back to the landlord/ letting agents.That without proof e.g.sound recordings, etc. there is little they can do.
Quite a 'Catch 22'" situation!
Last weekend I was forced to endure yet another all night party.
The noise persisted into the early hours, well beyond the accepted 11p.m. curfew.
I contacted WL about it and after having "reviewed.the matters" they advised me that the "matter is now closed." Again telling me to report directly to the local authority.
They closed their last email to me with the following: "We will not be responding to further correspondence regarding this property".
Essentially, in my opinion, I am being told to go away and not bother them again.
Of course , I will not accept this rebuttal and intend seeking advice as to how I should proceed.

So, given my personal experience, I would advise anyone living next to a Western Lettings property to be aware of their policy response in such a situation and be ready to take matters further with the authorities should the need arise.

I had an excellent experience with Western lettings. Their service was too good and I’m fully satisfied with the way everything was handled. The team was very professional, friendly, and helpful throughout the whole process. Communication was clear and smooth, and they made everything simple and stress-free. The welcome box was a lovely surprise and a very thoughtful touch. I would highly recommend their services to anyone looking for a reliable and supportive letting agent.

Spot on , first time every time , competent , transparent , trustworthy , they take over all the hussle and provide excellent service and peace of mind ....real peace of mind - being their clients

Very helpful team. Made our move in as seamless as possible and were very responsive by email if we had any questions

Friendly and professional staff at Western Lettings who handle any issues or tenant concerns quickly and efficiently

Western Lettings are always attentive to any issues on the rare occasions they do rise and promptly resolve the issue. Additionally they are very non-intrusive and rarely request access other than for routine inspections. I Would recommend going with them for future lettings as I don't have a negative comment to make (which is rare for me).

I’ve had a fantastic experience with Western Lettings. From start to finish, everything was handled in a professional and friendly manner. The whole process of securing my flat was smooth, transparent, and stress-free.

A special thank you to Mark, who went above and beyond to make the experience seamless. He was approachable, responsive, and always happy to answer any questions I had, which really made a difference.

I would highly recommend Western Lettings to anyone looking for a reliable and supportive letting agency. Thanks again to Mark and the team for making the move such a positive experience!

Excellent experience; prompt and informative service made for a smooth move-in, while comprehensive information sheets ensured no difficulties using the property and its amenities (e.g. how appliances work).
Property was accurate to the virtual viewing and all details were upfront. Easiest and least-hassle experience I've had with a letting agent upon move-in.

As a tenant, I had the best experience with Western Lettings. The staff were professional and always helpful, and any issues we raised were dealt with efficiently.

Western Lettings was very helpful when I was searching for a flat, and were efficient in processing prospective tenants and applications. Lucy especially was incredibly patient and supportive with the process, and was a huge help in answering all my questions and providing prompt updates!